Privacy Policy for the RAVEN LMS TRAINING PLATFORM

1. Introduction

The company Raven Cybersecurity I.K.E. is committed to protecting the privacy of all users of the Learning Management System (LMS), which is based on Moodle. This Privacy Policy describes how we collect, use, share, and secure your personal data when accessing the Moodle platform and its related educational content.

2. Scope

This policy applies to all users of Raven’s LMS platform, including employees, partners, clients, and trainees participating in courses and educational material.

3. Data We Collect

  • Personal Information: Full name, email, company, user ID, IP address.
  • User Profile: Role (e.g., student, instructor), department, course enrollments.
  • Usage Data: Logins, course progress, grades, usage time, interactions.
  • Uploaded Content: Assignments, forum posts, files, comments.
  • Technical Data: Device information, browser, log files.

4. How We Use the Data

  • To manage access and platform security.
  • To provide a personalized learning experience.
  • To monitor progress and assess performance.
  • To handle queries and provide technical support.
  • To optimize courses based on usage statistics.
  • To fulfill legal or contractual obligations.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), your personal data is processed based on:

  • Consent: When you explicitly provide it (e.g., during registration).
  • Performance of a Contract: When required to provide you access to the LMS.
  • Legitimate Interests: For security reasons, statistical analysis, and improving experience.
  • Legal Compliance: When required by law.

6. Data Disclosure

We do not sell or rent personal data. We may share it with:

  • Internal staff and instructors with appropriate access rights.
  • Third-party providers supporting LMS infrastructure (e.g., hosting, backup).
  • Authorities when required by law.
  • External evaluators or certifiers, with explicit consent.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes described in this policy.
  • Comply with legal obligations.
  • Document for audits or dispute resolution.

You may request deletion of your data, subject to legal restrictions.

8. User Rights

You have the right to:

  • Access your personal data.
  • Correct any inaccuracies.
  • Request deletion (where possible).
  • Withdraw your consent (where applicable).
  • Lodge a complaint with a supervisory authority (e.g., Data Protection Authority).

Contact us at info@ravensec.eu to exercise your rights.

9. Data Security

  • Data transmission encryption (SSL).
  • Hosting on secure servers in Netherlands.
  • Role-based access control.
  • Regular platform updates and vulnerability monitoring.

10. Cookies and Tracking

Moodle LMS uses cookies for:

  • Maintaining sessions.
  • Recording user preferences.
  • Analyzing platform usage.

Upon your first visit, you will be asked to accept or reject cookies. You can change your settings anytime via your browser or profile.

11. Third-Party Links

The platform may contain links to external websites. We are not responsible for their privacy policies. We recommend reading them.

12. Changes to the Policy

We may update this policy from time to time. Any changes will be posted on the platform and take effect immediately.

13. Contact

For any questions or requests regarding the Privacy Policy:

Raven Cybersecurity I.K.E.
Pinelopis 13, Heraklion, 71500 Greece
Email: info@ravensec.eu